Professionally experienced candidates

Passion, know-how and a wealth of ideas are central factors for success. This is why we expect a lot. But we also have a lot to offer: our efforts to achieve optimal working conditions are just as much a part of our corporate culture as the high demands of our employees. Do you have outstanding abilities, and do you aspire to greatness?

If the answer is yes, you have found the right place. Discover the many opportunities to start in our company right now, and become part of a fascinating success story. Please send your application, preferably via e-mail, to the following address:

career@trilux.com

TRILUX

Remedial & Technical Supervisor

Responsible for managing customer complaints and providing technical support to the internal customer service team.

 

MAIN TASKS

  • Support the internal sales team with both after sales and technical queries
  • Resolving technical queries within internal sales department.
  • Managing, processing and solving customer complaints, including customer site visits where required
  • Managing external subcontractors.
  • Introduce and maintain company policies.
  • Implementation of reporting and procedural improvements.
  • Review complaints and identify trends.
  • Implement corrective action including staff training.
  • Maintain a close working relationship with parent company including occasional visits.
  • Managing costs and re-charging suppliers or parent company where appropriate.
  • Managing remedial returns, testing where necessary and organising return of failed parts to applicable manufacturer.

ESSENTIAL SKILLS

  • Electrical Engineering background within Lighting, knowledge of current installation standards and site procedures and practices.
  • Commercially astute with excellent customer service after sales experience.
  • Ability to administer a busy workload, prioritise effectively and adhering to tight deadlines.
  • Good trouble shooting and problem solving skills with an ability to communicate with tact and diplomacy when coping with difficult situations.
  • Capability to work to own initiative and within a team to achieve challenging targets
  • Excellent attention to detail.
  • Good written and verbal communication skills, with the ability to liaise effectively at all levels.
  • Taking ownership and responsibility for own workload.

DESIRABLE SKILLS

  • Experience of SAP.
  • Ability to be able to commission lighting controls.
  • Able to travel within UK and to HQ in Germany and flexible to work away from office when necessary.

REPORTING TO

  • Operations Manager

PROJECT CO-ORDINATOR

Responsible for the day to day management of major projects and coordinating team members to ensure their smooth, cost efficient and punctual delivery.

 

MAIN TASKS

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects, delegating tasks where appropriate
  • Manage the day-to-day operational aspects of the projects and the processing of orders
  • Identify and manage risks to ensure that all projects are delivered on time, within scope and within budget
  • Develop a detailed project plan to forecast requirements, track progress and manage changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management where appropriate
  • Manage the relationship with the client and all parties involved in the projects
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation

ESSENTIAL SKILLS

  • At least 3 years experiences in a similar role
  • Experience of dealing with technically complex orders
  • Experience of managing large projects
  • Excellent written and verbal communication skills
  • Solid organisational skills including attention to detail and multi-tasking skills

DESIRABLE SKILLS

  • Experience of SAP and CRM
  • LIF Certificate
  • Prince 2 certification

CANDIDATE PROFILE

  • Excellent Interpersonal Skills
  • Results Orientated
  • Willingness to take ownership and responsibility
  • Professional and motivated approach
  • Ability to build strong relationships with customers and internal colleagues

REPORTING TO

  • Operations Manager