Our information and communication society requires new office types and creates new office tasks. A typical example are call centres (also referred to as hotline, teleservice, telemarketing or customer service centres), where information is communicated by a call centre (e.g. the complaints department of an insurance provider) to employees, customers, inquiring persons etc. – sometimes across the world. Computer networks, databases, phones and headsets (listening and speaking sets) are the significant characteristics of workstations of this type. The typical workstation in a call centre is separated from neighbouring workstations using room division elements (partitions). The height of these division elements, which usually also feature sound-absorbing properties, either facilitates visual contact among people or intentionally obstructs it.
