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> Luminaires / The enhanced concept of quality / Pre sales service
The customer wants to make the right purchasing decision, i.e. avoid a bad investment in the increasingly complicated and specialised field of business and regulations. He must always be expertly informed and up-to-date and requires support in planning products and inviting tenders. He is looking for reliable support from the manufacturer regarding the solution of upcoming lighting tasks.
The manufacturer offers its customers comprehensive service in the form of planning tools, personal advice and available documents. These include software tools (see also figure and figure), training on relevant standards and regulations, information on current topics and developments in the field as well as comprehensive product documentation (see also figure and figure) on series and special products and object-specific product solutions.
Quality manufacturers with its expertise and many years of experience are also available for the solution of complex lighting tasks. They enable problem analysis and system solutions that are oriented towards future-oriented concepts for good lighting. While respecting economic and ecological targets, architectural and design aspects are considered.
This service in combination with modern, reliable technology in a contemporary design creates planning security.
The offers of the industry associations as
Further education and qualification
Help to open up new market opportunities
Acquisition aids
Consulting and planning service
Communication of trends and tendencies
Consumer information for more product benefits
are also made possible by the commitment of the manufacturers in the association in question and by their individual participation in their measures.
The enhanced concept of quality Product quality
Pre sales services Product quality After sales services Quality management Example of planning aids Example of product information
Introduction Visual needs Need for orientation Non visual needs
Guidelines Overview Work places Visual task area Surrounding area Illuminance Luminance distribution Limitation of glare Lighting direction, modelling Aspects of colour Flicker and stroboscopic effects Daylight
Maintenance Factor Light and safety at work Light and non-visual effects Light and economy Light and environment Lighting design Lighting measurement Emergency lighting
Lighting of traffic zones and geneal areas in buildings Lighting of industrial activities and crafts Lighting of offices and VDU workstations Lighting of design and CAD offices Lighting of sports facilities Lighting of health care facilities Lighting of geriatric care facilities and nursing homes Lighting of public areas Lighting of salesrooms Lighting of educational facilities Lighting of traffic areas Lighting of car parks Ligthing of further indoor spaces
Luminaires The enhanced concept of quality Photometric classification Photometric properties Photo biology safety Mounting and electrical connection Luminaire labelling Luminaire operation LED luminaire operation Operation of FL luminaires Electrical safety Fire protection Electromagnetic safety Mechanical safety Chemical and miscellaneous impact Acoustic properties Ventilation properties
Firehazardous locations Room with bathtubs and showers Swimming baths Exterior installations Agricultural and gardening plant locations Food industry Clean rooms Requirements on mediacal rooms Emergency light installations
Luminaire selection chart
Light management application and function Presence detection Daylight-dependent regulation Interfaces Building management, KNX and other bus systems
Light sources types Characteristics of light sources
ABC, DF, G, ILM, NO, P, QRSUV, W
Subject index
StandardsGuidelines and instructionsEuropean directives and regulationsFurther publications
Lighting societies
Standardisation institutes
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